Information about SMASH SAVERS

Privacy Policy


SmashSavers Pty Ltd (we, us, ours) takes the privacy of all its users very seriously and takes great care to protect your information.

We own and operate the website, which brings together motor vehicle smash repairers and customers.

This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure.

We also explain your rights and how to contact us.

What information do we collect?

In order to provide you with our services, we collect personal information about you from our website (when you set up an account), liaise with a repairer or a customer or if we contact you via e-mails or via other written and verbal communications.

We may, by way of example, collect:

·         name;

·         address;

·         e-mail address;

·         telephone number; and

·         motor vehicle registration and VIN numbers;

·         a profile picture; and

·         ‘Chat’ information between customers and repairers.

How will we use your information?

All personal information that we obtain about you will be recorded, used and protected by us in accordance with the Privacy Act 1988 (the Act) and this privacy policy.

We will primarily use your personal information to provide our services to you, for example:

  • provide our SmashSavers website services to you;
  • to communicate with you;
  • for record keeping purposes;
  • to improve the quality of our service;
  • for market research; and
  • to track activity on our website.

Disclosing your information

We don’t disclose your personal information to any third parties outside the website.


We may use products such as Google Analytics to analyse the audience statistics of our website to improve our content. No personal information is collected from Google Analytics.

We use products to analysis audience statistic of our website to improve our content.

Cookies and tracking technology.

In common with many other website operators, we may use a standard technology called ‘cookies’ on site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and they are used to record how you navigate this website on each visit.

Cookies that are used in any part of our website will not be utilised for collecting personally identifiable information and will only be used for internal management purposes.

Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you. 

Information about other people

If you provide information to us about a third party (such as your directors, employees or someone you have business dealing with) please make sure that you are allowed to give that information to us.

In any event, we will treat any personal information we received in accordance with this policy.

If you think that someone else may have provided personal information about you to us, then you can contact us at

Security of information

We take the security of your personal information seriously. An appropriate level of technical and organisational measures has been implemented by our third party platform provider to ensure the appropriate level of security of personal information and to protect personal information against unauthorised or unlawful processing, and against accidental loss, destruction or disclosure.

Direct Marketing

We use your personal information to notify you of services that we are able to offer you from time to time.

We do not sell, licence or, in any other way, distribute your personal information to any other company for the purpose of direct marketing.  

You may opt out of receiving any publications, newsletter, or other marketing product we send you at any time.

Changes to this privacy policy

From time to time we may change our security and privacy policies and will publish the amended policies on our website.

If we make a major change to this privacy policy, if we have your contact details, we will let you know.

Updating and correcting information

You can contact us to update or correct your personal information by e-mailing us at

You can delete your profile on our Platform at any time.

Your right to access your personal information.

You have the right to access your personal information and requests for information about our privacy policy are welcomed.

You will need to prove your identity before we can grant you access. Note that access may be denied if one of the exceptions set out in the Act applies.

How to contact us

If you would like any further information or have any comments about our privacy policy or any other aspect of our website or service, please contact us at